When you register and use our App, we collect the following personal information:
All user data, complaints, visitors, and related information is stored in MongoDB Atlas cloud database with encryption at rest. All images — including profile pictures, identity documents, visitor photos, and vehicle images — are stored securely on Cloudinary's cloud storage platform.
No method of transmission over the internet or electronic storage is 100% secure. While we implement commercially acceptable security means, we cannot guarantee absolute security.
We do not sell, trade, or rent your personal information to third parties. Data sharing occurs only in the specific circumstances listed below.
To exercise any of these rights, please contact us at support@yencode.com.
We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, enforce agreements, and maintain security.
When you delete your account, we will delete or anonymize your personal information — except where retention is required for legal, regulatory, or operational purposes.
Our App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
Your information may be transferred to and stored on servers located outside your country of residence. By using our App, you consent to such transfers. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the updated policy on this page, updating the "Last Updated" date, and sending you a notification through the App for significant changes.
Your continued use of the App after changes are posted constitutes acceptance of the updated policy.
By using our App, you consent to the collection and use of your information as described in this Privacy Policy, sharing with apartment management and authorized personnel, use of third-party services, and processing of your information for the purposes outlined herein.
Have questions or requests about this policy or your personal data? We'll respond within 30 days.